Erica Zhao
Erica Zhao
Product & Strategy Operations | Cross-functional Background | Human-Centered Problem Solver
I work at the intersection of users, processes, and products. With experience in localization, QA, and project coordination, I support teams in translating complex requirements into structured, sustainable solutions within international environments.
What I Do
- Support product and business teams through cross-functional coordination and clear communication
- Translate ambiguous requirements into actionable documentation and workflows
- Identify process friction points and propose practical improvements
- Contribute user-oriented insights to product and operational decisions
Selected Experience
Localization / Project Coordination
SUCCESSGLO PTE LTD | Full-time | 2023–2025
- Coordinated multi-language localization projects across internal teams and external vendors
- Clarified requirements, timelines, and risks through structured documentation
- Ensured delivery quality by collaborating closely with QA and content teams
Quality Assurance & Support
Yantai Yundu Haiying UAV Applied Technology Co., Ltd. | Full-time | 2022–2023
- Supported testing and review processes to improve consistency and usability
- Identified edge cases and usability issues from a user perspective
- Communicated findings clearly to non-technical stakeholders
How I Approach Problems
- User-first thinking: I begin by understanding user context, constraints, and motivations
- Structure over chaos: I break down ambiguity into manageable components and clear next steps
- Sustainable execution: I value clarity, documentation, and long-term process health over short-term output
Featured projects
Writing & Reflections
- From a Road Trip to Career Realignment
A reflection on how first-hand exploration reshaped my perspective on work, autonomy, and long-term career direction.
- Why I’m Transitioning Toward Product-Oriented Roles
An overview of my motivation and preparation for moving into product and strategy operations.
Availability
I am currently exploring opportunities in Product Operations, Strategy Operations, and junior product-oriented roles within international or European-culture companies.
Feel free to reach out via email or LinkedIn if you’d like to connect.